Thursday, 26 March 2009

FMAS takes part in ‘Creative Olympics’

To celebrate London 2012, FMAS has been selected as one of 13 Higher Education Institutes in South East England to participate in an Olympic Games with a twist. The faculty will be given ten events, be it track and field, gymnastics or in the pool, and then create an artistic exhibition that reflects the ethos of the particular sport. For example, performance students might present a choreographed dance inspired by the pentathlon, or fashion students might create a wedding dress from all the national flags of past medal winners in the 110m hurdles. The unique scheme put in place by FMAS is set to combine culture and imagination engaging people of various backgrounds and ages with the 2012 games.

Working with the Arts Council, the creative campus initiative will be delivered over four years prior to the games, linking the university with local community groups, sports clubs and libraries. It is also anticipated that each institute taking part would sponsor artistic answers to the opening and closing ceremonies of the Olympics. For example, these might include extreme drumming and other hypothetical Olympic events such as a musical discipline which includes events in holding longest or highest note, and longest drum solo. A variety of events will be thrown open to competition as past, present and even future students battle it out for prizes such as cash, bursaries, books and resources. All artistic responses will be gathered and exhibited at the campus.

Finally, all the exhibits will be gathered together to form one large exhibition that can tour, first from campus to campus, and then further afield, either physically or as a web-based delivery. The high profile stage would culminate in Cultural Olympiad medals being awarded to commemorate and celebrate the best work produced by public vote. Here’s hoping Solent are going for gold!


(Focus on FMAS newsletter, 2009)

Friday, 20 March 2009

Visa removes Heartland and RBS Worldpay for the "PCI DSS" compliance list

It’s a well known saying – when it rains, it pours. If that’s the case then Heartland and RBS WorldPay are in the midst of a thunderstorm. In November 2008, RBS WorldPay’s computer systems were hacked, compromising the personal information of 1.5 million cardholders and netting the criminals a tidy $9 million. Then, in January, the financial industry suffered another blow. Heartland Payment Systems admitted that malicious software had been found in its processing systems, risking the personal data of more than 100 million card transactions. Both companies probably couldn’t have imagined the situation could get any worse, but the news that both have been removed from Visa’s list of Payment Card Industry Data Security Standard (PCI DSS) could prove the final nail in the coffin.

Heartland is under siege from all sides. Currently undergoing investigation from the US Department of Justice, the SEC, the Federal Trade Commission, the Office of the Controller of Currency, as well as several states, the beleaguered company also faces sixteen class-action law suits filed by ticked-off consumers, and four lawsuits filed by financial institutions. Bad news for Heartland and bad news for the financial sector, where consumer confidence is already at rock-bottom as a result of the crippling state of the global economy. The loss of PCI DSS accreditation is just as concerning, and Heartland and RBS WorldPay will certainly remember the demise of CardSystems Solutions in similar circumstances back in 2005.

The payments firm processed transactions for MasterCard and Visa, before misplacing more than 40 million card accounts. As a consequence of the breach, CardSystems was dropped by all major credit companies, eventually filing for bankruptcy in 2007 and closing its doors a year later. There’s frightening similarity between the two cases. Both CardSystems and Heartlands were payment processors, both suffered hacking attacks, and both, at the time of the crime, were the largest breaches ever. Negative publicity from the breach has already resulted in increased merchant attrition, and Heartland could also lose the sponsorship of its primary banks and stock sales are plummeting. Interestingly enough, Heartland CEO Robert Carr sold his shares around the time that the breach was discovered, fuelling speculation that he was attempting to cash in before prices fell.

Heartland and RBS WorldPay are now considered to be ‘on probation’, and both will undergo PCI recertification and assessment for undisclosed fines as a result of the data breach. Heartland gained PCI accreditation in April 2008, and RBS WorldPay received compliance two months later in June. Neither company held PCI certification for longer than a year. But the fact that both were PCI DSS compliant providers when they suffered security breaches has raised questions over the validity of the PCI system, with companies only needing to shape up when the annual assessment comes around.

It’s fair to say that PCI DSS has copped quite a bit of criticism from industry experts over the Heartland debacle. Many have been opposed to the standard from the outset, and data losses in organizations that is using PCI DSS as the framework for their security practices is certainly going to leave people questioning the purpose and overall benefits of the system. Of course, any standard that encourages better, safe practice is a good thing, but the company must also be equally committed to the ongoing impetus upon protection of data, a focus that sadly is lacking in many banking and e-finance institutions. Until data protection is higher on the agenda, there will always be a greater risk.


The real question is: Had Heartland not been ‘protected’ by PCI DSS, could the effects have been even worse?
(Smartcard News Ltd, 2009)

Thursday, 19 March 2009

There's only one team in Bristol.



I admit, it's over two years ago, so anybody from the red side of the city will be forgiven for suggesting that gasheads are living in the past. Then again, it was the last time the two clubs met. It was in the JPT area final, with a day out in Cardiff awaiting the winner. And we won convincingly. So hell, I've gonna milk this for all it's worth.

Any victory over Bristol C*ty is worth savouring, but this victory in late February 2007 was just that little bit sweeter. The Gas, floundering in League Two mediocrity, hadn't won a derby since 2000, and were facing another scrap for survival. Our red neighbours on the other hand were riding the crest of a wave. With Gary 'fat dwarf' Johnson at the helm, the Robins found themselves vying for promotion and according to media 'experts' possessed one of the meanest defences in the division. Throw in Adriano Basso, the goalkeeper who teammates dubbed 'one of the best in England', and Johnson had quite a formidable backline at his disposal.

Hmmm.

Are these the same defenders who failed miserably in preventing Rickie Lambert from rifling home? Is this the same Adriano Basso who watched helplessly as Lambo single-handedly left the Brazilian's reputation in tatters quicker than you can 'overrated'?

City fans are accustomed to seeing Basso looking to the skies, his hands raised above his head, a symbol of his Christian faith and 'Always Believe' mantra. Well, Basso was certainly on his knees on this occasion, holding his familiar pose. Only this time he was worshipping something truly holy. God bless Rickie Lambert.

Does Contactless technology signal the end for cash?

The development of ‘cashless’ initiatives across Britain has led to predictions by industry experts that by as soon as 2015 contact less technology could usurp cash transactions and banish coins from our wallets (and under our sofas) for good. Currently, 85% of transactions in the UK are conducted via credit or debit card, and the decashification process is set to rise even further. Prime Minister Gordon Brown said contact less technology would ‘dramatically improve payment in the retail sector’ creating a market worth £30bn when national roll-out eventually occurs.

But the key to the system’s success is the attitude of retailers, who have so far proved a barrier to card payments under £10, a low-value transaction which isn’t deemed worth the processing costs by merchants. The pricing for card transactions tend to include a fixed charge (irrespective of the amount) as well as a variable charge (a percentage of the amount) – this in particular penalises low-value payments. An average ‘interchange’ fee charged to retailers amounts to 4p per transaction, a figure which many say is too high.

It’s a catch-22 situation, with customers unable to use contact less until merchants invest in the technology. But retailers only have to look at Transport for London as a shining example of how the Oyster contact less application has revolutionised use of public transport in the capital, a case study that would surely compel enthusiasm towards initial adoption.

Alex Mifsud, CEO of Entropay, says the logic driving society towards the replacement of cash with electronic money is based on convenience and security. “Cash is inconvenient to carry and can more easily be stolen than electronic money. Traditional payment methods include cash and cheques. Cash is inconvenient and, in large amounts, insecure to carry, and is not always available at the point of need, whereas the electronic equivalents such as bankcards offer convenience, security and ubiquity. As more payments take place without the payer being in the same place as the payee; electronic money is a more convenient, fast and secure way of making such payments than cheques sent through the post, and particularly for cross border payments, more cost effective too.”

The ‘cashless’ society also has very positive implications for the pre-paid industry, with the shift away from cash providing robust opportunities for pre-payment companies. Mifsud claims pre-paid cards add further benefits to the proposition of electric finances. “Prepaid cards can be made available to almost anyone, including various segments of society that had been hitherto confined to cash. In addition, within relatively modest limits, prepaid cards can be anonymous and can therefore offer some of the privacy benefits of cash, prepaid cards are making it possible for whole segments of society to enjoy the benefits of cards As prepaid enters the mainstream, retailers will realise that a larger portion of their customers will want to pay by card. However, to realise the potential of cashless, the card industry still has to revise its pricing for low value transactions.”

However, cash-handling is also not without cost for large retailers, a labour-intensive infrastructure is in place to collect and account for cash from tills and to deliver the money to a safe deposit. According to Michelle Whiteman, Corporate Communications officer at APACs, the number of non-cash payments will exceed cash payments for the first time in two to three years.

“Just look at spending in 2008, despite the credit crunch total debit and credit card spending was up in 2008 in terms of both value and volume, increasing 6.8% and 7.4% respectively. We are seeing an increase in use of debit cards because spending rose from £224bn in 2007 to £245bn, whilst spending on credit cards rose only slightly from £123bn to £126bn.”

Whiteman also emphasized the schemes available to encourage retailers to accept the technology. ”The acquiring banks involved in these early stages of rollout are working with retailers on an individual basis to encourage take-up, and a variety of incentive schemes & awareness campaigns are underway. MasterCard and Visa are supporting the banks in this work. In the future, growing numbers of consumers will see contactless technology functionality added to their cards, and as more retailers adopt the technology cardholders will be able to take advantage of this new payment option.”

So what sort of timescale can we expect before we experience an entirely cashless society? Well, Alex Mifsud doesn’t think it’s the end of cash just yet. “I think cash will survive as long as banks will dispense it and retailers will accept it. This will continue to happen so long as there remain segments of society such as the un-banked, and the underage which do not have ready access to electronic money.”



(Smartcard News Ltd, 2009)

Monday, 9 March 2009

Interview with Alex Mifsud, CEO of Entropay

Is the prospect of a cashless society becoming more of a reality in today’s market?

The logic driving society towards the replacement of cash with electronic money is based on convenience and security. Cash is inconvenient to carry and can more easily be stolen than electronic money. On the other hand, cash provides privacy. (In fact, technology for digital cash does exist which gives the benefit of convenience along with privacy, but has to date not been widely adopted.) There is a trade-off between convenience and privacy, and convenience has historically won over privacy. For instance, the contactless ‘cash-replacement’ cards have been enthusiastically adopted for transport worldwide even though such cards allow the movements of the consumer to be tracked.
Why are we seeing a decline in traditional payment methods?

Traditional payment methods include cash and cheques. Cash is inconvenient and, in large amounts, insecure to carry, and is not always available at the point of need, whereas the electronic equivalents such as bankcards offer convenience, security and ubiquity. As more payments take place without the payer being in the same place as the payee; electronic money is a more convenient, fast and secure way of making such payments than cheques sent through the post, and particularly for cross border payments, more cost effective too.
Do you see this as an opportunity or a threat to the prepaid industry?

Prepaid cards – in their diversity – add several benefits to the proposition of electronic money, which should further reduce the dominion of traditional payment methods. First, prepaid cards can be made available to almost anyone, including various segments of society that had been hitherto confined to cash. In addition, within relatively modest limits, prepaid cards can be anonymous and can therefore offer some of the privacy benefits of cash. Therefore, the shift away from cash presents a robust opportunity for prepaid.
How is the credit crunch affecting the number of payments in Britain?

According to APACS figures released in February 2009, the number (as well as the value) of card payments grew by 7.4% (6.8% by value) in 2008 over 2007, with the share of debit cards increasing to 73.5% from 71.7% in 2007. Cash payments, which have been declining over several years, remained flat between 2007 and 2008. This suggests a relative move away from credit cards as a means of payment but also indicates consumer preference for card payments overall.
What challenges do suppliers/retailers face in pursuing cashless innovations?

Payments is a two-sided market, requiring both payers and payees to adopt common standards. Adoption of a new payment method by consumers will only take place if enough merchants will accept that form of payment, and vice-versa. There are sometimes ways out of this catch-22: piggy-backing on existing standards, such as the case of open-loop (VISA/MasterCard) prepaid cards that work with existing bankcard infrastructure; the presence in the market of a ‘killer app’ such as London Transport (in the case of Oyster contactless) that will compel the initial adoption by consumers.
With the additional costs involved and charges for accepting low-value payments (i.e., newspapers), do you think retailers are in favour of a cashless society?

Cash-handling is not without cost for large retailers – a labour-intensive infrastructure is in place to collect and account for cash from tills and to deliver the cash to a safe deposit. There are, however, several obstacles for retailers to readily accept low value electronic payments. Most obvious is that the pricing for card transactions tend to include a fixed charge (irrespective of the amount) as well as a variable charge (a percentage of the amount) – this particularly penalises low-value payments. Nevertheless, the larger retailers favour the move towards cashless since it would give them better control and security over money collected at counters.
What schemes are available to encourage retailers and consumers to accept the new technology?

Prepaid cards are making it possible for whole segments of society to enjoy the benefits of cards (convenience, security and even privacy – unlike mainstream credit and debit cards). As prepaid enters the mainstream, retailers will realise that a larger portion of their customers will want to pay by card. However, to realise the potential of cashless, the card industry still has to revise its pricing for low value transactions.
What benefits does prepay offer to the consumer over traditional cash payment?

Prepay offers the greater convenience and security of carrying money on plastic, and the ability to make remote (online, telephone order, mail order) payments.
What sort of timescale can we expect before the British markets experience an entirely cashless industry?

Cash will survive as long as banks will dispense it and retailers will accept it. This will continue to happen so long as there remain segments of society (the un-banked, the underage) which do not have ready access to electronic money.


(Smartcard News Ltd, 2009)

Saturday, 7 March 2009

MS Society AGM - All the news and views

February’s AGM saw the new committee voted in, and some changes made to the MS Society board. Charlie Bloom takes over from Angie Turley as Chair of the branch, with the intention to maintain all of the hard work. Angie’s efforts for the branch were greatly appreciated, and she was rewarded with a large bouquet of flowers on the night. After his success, Charlie predicted a busy, but ultimately fruitful, year ahead.



“I am delighted to have been elected as Chair of our branch for the next three years. I see this as a privilege to serve those of us with or affected by Multiple Sclerosis and as a duty to promote our interests to the wider community. The new committee is totally committed to running the branch well and ensuring that we maintain the highest ethical standards in how we raise and spend money for the benefit of all affected by this disease, whether members of the MS Society or not. I’m looking forward to meeting as many members as possible over the coming months and will be trying to find out what the membership would like the local Society to do. If it is within the rules, then we will try to make it happen. We have a busy year ahead and I hope to be able to report successes at our next AGM.”


In addition, Gail Baylock-Squibbs takes over from Jacqui Grantham as support officer, and the committee has welcomed some new members in Kevin and Emily O’Rourke. The new set-up plus contact details can be found inside. After the elections, the committee passed a resolution regarding welfare grants and also agreed to acquire a car as the draw prize for the ‘Best Foot Forward’ event, subject to National Centre approval. The event takes place on August 1st, when Phil Watts and his band of merry men walk nearly two hundred miles from Netley Abbey to Land’s End, all in the name of fundraising!


The branch have also received a bequest of £172,000 from the estate of Margaret Evans, plans on how the money will be spent will be drawn up and agreed by MS Society trustees. Charlie will be sending a questionnaire to all members, gauging feedback on a selection of permissible uses in the near future.





(MS Society newsletter, 2009)

Wednesday, 4 March 2009

Interview with Michelle Whiteman - corporate communications at APACS

Is the prospect of a cashless society becoming more of a reality in today’s market?

We do not expect cash to simply disappear, but we do believe that by 2015 the number of non-cash payments will for the first time exceed the number of cash payments.

Why are we seeing a decline in traditional payment methods?


Technology has had a major influence on our payment habits. As we have become more attached to certain payment methods, such as plastic cards, for the convenience that they offer, it has meant that other payment types - namely the cheque have declined in popularity. Decisions made by retailers to stop accepting cheques, in response to consumer behaviour, demonstrate our change in payment preferences.

How is the credit crunch affecting the number of payments in Britain?

Looking at spending in 2008, total debit and credit card spending was up in 2008 in terms of both value and volume, increasing 6.8% and 7.4% respectively. We are seeing an increase in use of debit cards because spending rose from £224bn in 2007 to £245bn in 2008, whilst spending on credit cards rose only slightly from £123bn to £126bn. This would suggest that credit card holders are becoming more mindful of making repayments. In 2008, debit card spending accounted for 73.5% of all plastic card purchase transactions in 2008.

What challenges do suppliers/retailers face in pursuing cashless innovations?


With any new payment technology, you can always expect it to take some time before users feel comfortable to change their habits, and retailers have to take expenditure into consideration. However, we are confident that the contactless proposition will suit particular retailers, especially those who appreciate speedy transactions.

What schemes are available to encourage retailers and consumers to accept the new technology?

The acquiring banks involved in these early stages of rollout are working with retailers on an individual basis to encourage take-up of the new technology and a variety of incentive schemes & awareness campaigns are underway. MasterCard and Visa are supporting the banks in this work. In the future, growing numbers of consumers will see contactless technology functionality added to their cards, and as more retailers adopt the technology cardholders will be able to take advantage of this new payment option.

What benefits does prepay offer to the consumer over traditional cash payment?

As with all cards, a major benefit is the ability to make payments where and when you need without having to worry about other factors, such as finding a cash machine. Also, some cards can be registered so that you can cancel it should you lose it. This is a major benefit because with cash, if you lose it, it is gone forever.

So what’s the future for cash?


Nobody is suggesting that cash will simply demise. At present there are occasions where cash is simply the most appropriate payment option, and until these gaps are filled by other alternatives, cash will remain.





(Smartcard News Ltd, 2009)

Is the rise of new media helping to increase the flow of information in China?

China is fast becoming a leader in the global markets, its growth deriving from the alarming growth of trade and urbanization. But the country is caught between the desire to open its media industry to international competitors and its traditional manipulation of a media culture that treats news as a propaganda tool. According to reports by www.internetworldstats.com, China has around 100 million users, second only to the United States, and a figure that is set to rise to 750 million in the next few decades. The government’s monitoring structure promotes an environment of self-censorship, a system which not only creates restrictions for journalists and media, but threatens the basic rights of citizens to the freedom of speech. But China’s expanding economy is enabling greater diversity in its online media coverage, and combined with the increasing public demand for information, a long-standing regime of press censorship is starting to falter. Can the government succeed in its aim to be a leader in the online industry and continue to clamp down on the flow of free information?

China finds itself in a state of indecision, as authorities in Beijing attempt to balance the need for more information with their goal of controlling content as a means of sustaining power. However, as China’s economy thrives, the media is also finds itself undergoing a process of commercialisation resulting in growing competition, increased content, and as a result, a greater number of advertisers. A government report in 2008 indicated that China houses 374 television stations, eight thousand magazines and more than two thousand newspapers. Although only state agencies can own media in China, the internet has encouraged privatization as outlets subcontract small operations to the private sector.

A report in 2007 by watchdog group ‘Reporters without borders’ ranked China 163 out of 168 countries in its index of press freedom. While the nation’s constitution affords its press and citizens freedom of speech, it also states that “the security, honour and interests of the motherland” should be defended. Subsequently, material published in newsrooms or online that is deemed dangerous to state security can be censored, and journalists prosecuted or imprisoned.

Several bodies are responsible for reviewing and enforcing laws related to information flowing into, and leaving China. Essentially, there are two censoring agencies, the first is the General Administration of Press and Publication (GAPP) which acts as a licenser and has the power to shut down newspapers. Secondly, the State Administration of Radio, Film and Television (SARFT) has authority over websites, films and broadcast outlets. The most powerful body is the Communist Party’s Central Propaganda Department (CPD) which overlooks all content to ensure it remains consistent with party doctrine. Its influence is most notable through Xinhua, a national news agency which is used primarily as a means of propaganda, and thus made no mention of protests in Tibet prior to the Olympics, for fear of losing party control.

According to ‘Reporters without Borders’ the most common punishment is to dismiss or demote editors or journalists who publish anti-governmental articles. Alternatively, the Communist Party has sued media outlets for libel and even closed news organisations. A Chinese newspaper, ‘The People’s Daily’ claimed that in 2004 alone, over three-hundred publications were shut down for printing internal information.

In August 2007, China passed the ‘Emergency Response Law’ which banned the spread of information detailing riots and disasters. Media agencies that ignored the law were at risk of a hefty fine. In the most extreme cases, authorities have imprisoned reporters with the intention of creating a chilling effect on press freedom. A report by the Committee to Protect Journalists (CPJ) revealed that China imprisoned twenty-nine journalists in 2007, the World’s largest amount of the ninth year in succession. Almost 70% of the jailed reporters were arrested for material published online. The country limits what can be viewed on the internet by using technology built in a national web infrastructure of up to fifty-thousand monitors, dubbed the ‘Great Firewall of China’. The process enables the CPD to block web pages such as international news sites, Google, pornography and anti-government blogs. In fact, the Beijing police department has a dedicated department of around fifty-thousand people whose job it is to monitor the web. According to BBC News reports in 2003, the government closed down forty-seven thousand internet cafes in an attempt to maintain control of cyberspace.

China’s aggressive censorship policy creates difficulties for multinational corporations who are desperate to invest in the lucrative online market in China, but in doing so must abide by the government’s rules. Since 2002, Internet providers have been forced to signed pledges to monitor and self-censor their networks before they receive permission to operate in China. In 2004, BBC News revealed that Yahoo officials had supplied Chinese authorities with information which was used to track down and convict an online journalist, Shi Tao, who had published information about government restrictions relating to the Tiananmen Square anniversary. More recently, in 2008 Reuter’s news agency reported that a Chinese democracy activist and party leader, Quo Quan, threatened to sue Google for excising his name from local search results.

Chinese officials now view the internet as the biggest threat to their stronghold of power. Despite issuing frequent regulations, the CPD is finding it difficult to govern information published on the web. This is because many different organisations including central and local agencies are responsible for monitoring online activities, leaving the majority unclear as to who commands jurisdiction over the internet. This has impacted positively and negatively on citizens and press using new media. While more news and information has managed to escape the filters, the government has responded with harsher, more extreme disciplinary procedures.



Author Yuezhi Zhao describes several recent incidents as the government strives to censor the press. “The party principles are constantly being reinforced as the CPD struggles to maintain control of the media. A Chinese blogger, Weng Wei, was beaten to death by authorities merely for the crime of attempting to record a protest on his mobile phone… the attack was brutally efficient… lasting no more than three minutes.” This is just one example of many, in which journalists are convicted for obtaining sensitive information. In July 2008, Liu Shaokun was sentenced to an insane asylum for posting photos of collapsed schools online. In the same month, Huang Qi was shot dead after discussing local protests with foreign press.

But the internet, particularly in the wake of the Beijing Olympics, has also served to create greater transparency with the government, and is proving vital in holding the authorities to account. In 2007, the CPD signed a decree allowing foreign journalists to report without permits during the Beijing games. Although China was praised by the International Olympic Committee (IOC), critics accused China of breaking its promise after reports that 180 foreign reporters had been detained or attacked during the relaxed regulations. Websites in the Olympic press room were filtered, including iTunes after it had emerged some journalists and athletes were downloading a pro-tibetan album featuring the likes of Sting and Moby!

The rapidly developing blogosphere in China has enabled journalists to post anonymously, using subtle political satire to criticize the government. Reporters covering issues that their editor’s won’t publish will post stories online, where the news is re-hashed and copied onto British and American sites, even if the original post is removed. Blogger Jing Wang predicts online press freedom “will expand to meet the needs and demands not just of the government but of the society.” This was evident when news websites revealed officials had suppressed information about the 2003 SARS outbreak in Beijing. They criticised government response and in doing so forced the Chinese Supreme People’s Court to overturn the ruling of a local court, the first time this had occurred since the Communist Party rose to power in 1949.

China’s online community helped to expose corruption, revealing the names of four government members involved in an alleged murder cover-up. The authorities had no choice but to sack the culprits and Xinhua were forced to cover the event almost immediately, in contrast to past practices of delaying for days. One Chinese blogger, Zhou Shuguang explained on his site, www.zuola.com, why blogging was having such a positive impact. "The content is often political, but not directly political, in the sense that you are not advocating anything, but at the same time you are undermining the ideological basis of power." An example was served up in the build-up to the Beijing games, when five mascot figures were unveiled by the game’s organisers. The mascots were praised in the media, but scorned online in blogs and forums, in what seemed to be a more accurate reflection of public opinion.

So what does the future hold for China, and is the internet and new media helping to break down the walls built by the Chinese Government? As China’s influence on the global market grows, so will the pressures on the Beijing authorities to allow the flow of information across the borders. A Congress bill in the U.S pushing for ‘internet freedom’ is set to penalize media-restricting nations should it become law later this year, another indication of the World frowning upon the CPD’s actions. If China wishes to maintain commercial relations with countries like America, the government may have to relax its strict censoring laws. The benefits are obvious, increased overseas advertising, cash investments from multinationals and a greater diversity in news content available to their citizens.

China is moving in the right direction, albeit slowly, with the internet-warriors holding the government to account, and enabling greater transparency between media and authorities. There is still a long way to go; it will take time for China to break a habit that has lasted for hundreds of years. Yet Beijing officials are beginning to realize that true public opinion is not to be found on television or in newspapers, but online. This progress was underlined when the Communist Party leader, Hu Jintao, engaged in a web chat as part of a national newspaper’s sixtieth birthday. This marked a symbolic milestone, the first a senior official had publicly engaged with internet users, and the first real indication that the party has recognized the web as a crucial source of public information and opinion.